SUPPORT

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Hourly Support / Coding for Websites/Ecommerce

This is an hourly fee (or part thereof) that is charged for any website or ecommerce related work. A minimum of 1hr is required for work to start, if we feel it is going to exceed that, we will let you know.

LEVEL 1 -Contract


Includes up to a max of 4hrs support per month
Contract has to be paid in advance
Support on a variety of issues (see list)
Assistance with general queries
All support requests must be emailed to the correct department
Additional hours will be charged at our normal hourly rate of $50 per hr
Online hourly tracking & screenshot software in place to provide you with accurate reports
100% Refund (less payment processing fee) will be issued if we are unable to assist you with your support request


  • 3 Levels of response
  • Work will begin within 3hrs of verified request

    Urgent
  • Work will begin within 12hrs of verified request

    Medium
  • Work will begin within 24hrs of verified request

    Mild
LEVEL 2 -Contract


Includes up to a max of 6hrs support per month
Contract has to be paid in advance
Support on a variety of issues (see list)
Assistance with general queries
All support requests must be emailed to the correct department
Additional hours will be charged at our normal hourly rate of $50 per hr
Online hourly tracking & screenshot software in place to provide you with accurate reports
100% Refund (less payment processing fee) will be issued if we are unable to assist you with your support request


  • 3 Levels of response
  • Work will begin within 3hrs of verified request

    Urgent
  • Work will begin within 12hrs of verified request

    Medium
  • Work will begin within 24hrs of verified request

    Mild

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