Cancellations and Refunds
Go2Guruwebs reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice.

Exchange rate fluctuations for international payments are constant and unavoidable. All refunds are processed in CAD dollars, and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and Go2Guruwebs is not responsible for any change in exchange rates between time of payment and time of refund.

Cancellation- Maintenance/Web Retainers (90 day notice period - or charged in full for repeat service)
Cancellations require 90 days notice and will go into effect upon receiving 90 days written notice (3 months) or on the renewal date for retainers.  Retainer fees will still be charged and deemed due for 2 full months (60 days), however a discounted rate during the cancellation period can be discussed.

If a cancellation is requested under/less than (3 months notice period) the full amount (for 3 months) will be considered due for payment on the cancellation date.  I.E. 3 months of retainers need to be paid.

Cancellation- Webhosting (90 day notice period - or charged in full for repeat service)
Customers may cancel at any time via email. Go2Guruwebs gives you a 30 day money back guarantee on managed shared hosting, and reseller solutions for any customer who paid the first invoice with a credit card or with Paypal. This is ONLY for the first 30 days of service with us.

Cancellations requested after the initial 30 days for Shared and Reseller (hosting) accounts will go into effect upon receiving 90 days written notice (3 months) or on the renewal date for that particular hosting package.

If a cancellation is requested under/less than (3 months notice period) the full amount will be considered due for payment and no refunds will be issued. ?Unless specifically requested, the account will remain active until the period expires. Refunds are to be determined once the account has been cancelled. Payments older than 60 days may require a refund via PayPal or mailed check due to our merchant account policies and procedures.

The following methods of payments are non-refundable, and refunds will be posted as credit to the hosting account:

  • Interact Email Transfers
  • Credit Card Payments
  • Checks
  • PayPal

There are no refunds on dedicated servers, administrative fees, and install fees for custom software.

Cancellation- Domain Name Registrations (30 day notice period - or charged in full for repeat service)
Refund requests for .ca, .com, .net., and .org domain names (made within the 30 day money-back guarantee period) will have the common market value subtracted for those tld's. Any ccTLD's domain name purchases are non-refundable. Please note that domain refunds will only be considered if they were ordered in conjunction with a hosting package. All domain name registrations that are to be cancelled should be done within a 30 day notice period. Eligibility of said refunds will be determined at the time of cancellation.

Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

Violations of the Terms of Service will waive the refund policy.


Wednesday, November 14, 2012

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