Important PAYMENT information:
By placing an order online or doing business with Go2Guru webs, wereby an invoice is generated, you agree that we are authorised to automatically capture payments due against any credit card details you have setup and stored with your account.
We have increased our fees to $75ph upwards, and charge for a full hour or part thereof for any kind of work requested. If you processed an order online, your payment has automatically been taken from your credit card information entered. If you were sent this email directly by one of our staff then the payments ARE NOT taken automatically from your credit card – unless you have entered and stored your credit card information when you created your account or first order.
If you have stored credit card information, our system will attempt an AUTOMATIC PAYMENT CAPTURE using those details. If your automatic payment fails, you will have to login and pay manually.
If you have NOT SET UP any credit card information, you are required to login and pay your invoice
Important TERMS & CONDITIONS:
Go2Guruwebs reserves the right to backup client websites (hosted or not hosted on our servers) and charge this to the account at any time with or without notice. We will normally run routine backups once a month. Costs are charged for server storage, time to backup as well as bandwidth usage (especially when transferring large files). As a client you give us permission to montior and proceed with backups on your website at least once a month and charge you for this service. Larger complex sites are charged a fee of $75.00, whilst smaller sites are charged $35.00. You will be given a discount at our discretion if you have more than one product or service with us.
Cancellations and Refunds
Go2Guruwebs reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice.
Exchange rate fluctuations for international payments are constant and unavoidable. All refunds are processed in CAD dollars, and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and Go2Guruwebs is not responsible for any change in exchange rates between time of payment and time of refund.
Cancellation- Webhosting (90 day notice period – or charged in full for repeat service)
Customers may cancel at any time via email. Go2Guruwebs gives you a 30 day money back guarantee on managed shared hosting, and reseller solutions for any customer who paid the first invoice with a credit card or with Paypal. This is ONLY for the first 30 days of service with us.
Cancellations requested after the initial 30 days for Shared and Reseller (hosting) accounts will go into effect upon receiving 90 days written notice (3 months) or on the renewal date for that particular hosting package.
If a cancellation is requested under/less than (3 months notice period) the full amount will be considered due for payment and no refunds will be issued. ?Unless specifically requested, the account will remain active until the period expires. Refunds are to be determined once the account has been cancelled. Payments older than 60 days may require a refund via PayPal or mailed check due to our merchant account policies and procedures.
The following methods of payments are non-refundable, and refunds will be posted as credit to the hosting account:
- Interact Email Transfers
- Credit Card Payments
There are no refunds on dedicated servers, administrative fees, and install fees for custom software.
Cancellation- Domain Name Registrations (30 day notice period – or charged in full for repeat service)
Refund requests for .ca, .com, .net., and .org domain names (made within the 30 day money-back guarantee period) will have the common market value subtracted for those tld’s. Any ccTLD’s domain name purchases are non-refundable. Please note that domain refunds will only be considered if they were ordered in conjunction with a hosting package. All domain name registrations that are to be cancelled should be done within a 30 day notice period. Eligibility of said refunds will be determined at the time of cancellation.
Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.